Platform is a UK based company, we work with designers from all over the world, meaning that products we feature ship from all over the world. For specific questions about shipping, contact us through our email and we would be happy to help you.
Items can be sent from various couriers, depending on the designer. This includes USPS, UPS, FedEx, Royal Mail, etc.
Customers are responsible for paying local fees for taxes and customs duties.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. It is the customers responsibility to pay for return shipping costs.
Please email us to return an item and we will provide you shipping details.
If you have any more questions about our returns policy please contact us through our email and we would be happy to help you.